Privacy Policy

1. Information We Collect

When you visit, register, or place an order on our Site, we may collect the following information:

• Personal Information: Full name, email address, phone number, shipping address, billing address.
• Payment Information: We do NOT store credit card or debit card numbers. All payments are processed securely through third-party payment gateways (Razorpay/Cashfree/Shopify Payments) that are PCI-DSS compliant.
• Order Information: Products ordered, order value, delivery preferences, transaction history.
• Device & Usage Information: IP address, browser type, operating system, pages visited, time spent on pages, referral URLs. This is collected via cookies and analytics tools.
• Communication Data: Messages sent via email, WhatsApp, or contact forms.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery notifications.
• Send order confirmations, invoices, and delivery updates via email/SMS/WhatsApp.
• Provide customer support and respond to your queries.
• Improve our website, products, and services based on usage patterns.
• Send promotional offers, newsletters, and marketing communications (only with your consent — you can opt out anytime).
• Prevent fraud, unauthorized transactions, and abuse.
• Comply with legal obligations under applicable Indian law.

3. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties. We may share your information with:

• Shipping & Logistics Partners: Name, phone number, and address are shared with courier partners (e.g., Delhivery, Shiprocket, India Post) solely for order delivery.
• Payment Processors: Payment details are securely transmitted to PCI-DSS compliant payment gateways. We never have access to your full card details.
• Analytics Providers: We use Google Analytics and Meta Pixel to understand website traffic and advertising performance. These tools collect anonymized usage data.
• Legal Requirements: If required by law, court order, or government authority under Indian jurisdiction.

4. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for the Site to function (e.g., shopping cart, session management).
• Analytics Cookies: Help us understand how visitors use the Site (via Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (via Meta Pixel, Google Ads).

You can disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, fulfill orders, and comply with legal obligations. Order and transaction records are retained for a minimum of 8 years as required under Indian tax law. You may request deletion of your account and personal data by contacting us at support@sattvikearth.com.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers, secure payment processing via PCI-DSS compliant gateways, and restricted access to personal data within our organization. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under the Digital Personal Data Protection Act, 2023 (DPDP Act)

Under the DPDP Act and other applicable Indian laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Data Protection Board of India if you believe your data rights have been violated.

To exercise any of these rights, contact us at support@sattvikearth.com.

8. Third-Party Links

Our Site may contain links to external websites (e.g., Instagram, payment gateways). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.