Return & Refund Policy

1. Eligibility for Returns

You may request a return or replacement in the following cases:

• Damaged Product: The product arrived damaged, torn, or with broken packaging.
• Wrong Product: You received a different product than what you ordered.
• Quality Issue: The product has visible quality defects (e.g., insects, foreign particles, foul smell).
• Expired Product: The product has passed its expiry date at the time of delivery.

2. Return Window

You must report the issue within 48 hours of delivery. Claims made after 48 hours will not be eligible for return or refund.

3. How to Request a Return

To initiate a return, contact us with the following details:

• Your order number.
• Photo or video of the issue (damaged packaging, wrong product, quality defect).
• Brief description of the problem.

Send this to:

• Email: support@sattvikearth.com
• WhatsApp: +91 99538 00053

Our team will review your request and respond within 24 hours.

4. Non-Returnable Items

The following are NOT eligible for return or refund:

• Products where the sealed packaging has been opened (unless the issue is a quality defect visible upon opening).
• Products damaged due to improper storage after delivery.
• Requests made after the 48-hour return window.
• Change-of-mind returns ("I ordered the wrong dal").

5. Refund Process

Once your return is approved:

• Refund Method: Refunds will be processed to the original payment method. For COD orders, refunds will be processed via bank transfer (NEFT/UPI) — we will contact you for your bank details.
• Refund Timeline: Refunds are processed within 5–7 business days of return approval. Your bank may take an additional 3–5 business days to reflect the credit.
• Replacement: If you prefer a replacement instead of a refund, we will ship the replacement product at no additional cost within 3–5 business days.

6. Shipping Costs for Returns

If the return is due to our error (wrong product, damaged, quality issue), we will bear the return shipping cost. In case of a pickup, our logistics partner will arrange the return pickup at no cost to you.

7. Cancellations

You may cancel your order before it has been dispatched. Once dispatched, cancellation is not possible — you will need to follow the return process after delivery. To cancel, email support@sattvikearth.com or WhatsApp +91 99538 00053 with your order number. Cancellation refunds are processed within 3–5 business days to the original payment method.